Quality Guarantee
Our Guarantee
When you place your order, we want to make sure you get a high-quality product every time.
For that reason, if there are any issues with the quality of our products, please use the following procedure:
1. Email us with a description of the issue at support@12stepgear.com
2. Attach any photos of the issue so we can collaborate with our production partner to find a solution.
3. Let us know if you would like a refund or a replacement sent.
Please allow up to 48 hours for processing refund/replacement requests. We are a made-to-order business so returns and replacements will only be issued in instances where there are quality defects in printing or quality of the construction of our products.